1. How do I create an account?
    You can click the “Register” link in the top right corner of the website, fill in the required personal information, such as your email address and password, and submit. You will receive a confirmation email after successful registration.
  2. How do I modify my account information?
    After logging in, access your account settings to update your personal information, address, and payment method. Please ensure that you save any changes.
  3. How long does it take to ship?
    Orders typically take 1-3 business days to process. The specific delivery time depends on your location and selected shipping method, but delivery is generally within 3-7 business days.
  4. What if there is a problem with the item I received?
    If the item I received is damaged or not as ordered, please contact our customer service within 7 days of receipt. Please provide your order number and photo proof so that we can process the issue promptly.
  5. What is your refund policy?
    We offer a 30-day refund policy. If you are not satisfied with your purchase, you may return it within 30 days. Please review our refund policy page for details and procedures.
  6. How do I track my order?
    Once your order has been shipped, you will receive an email with a tracking link. You can use this link to access the courier’s website and track your order status in real time.
  7. Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and times vary depending on the destination. You can view available international shipping options during checkout.

  1. How do I contact our customer support team?
    You can contact our customer support team via email at ellahcurrier@gmail.com. Our customer service team will respond to your inquiries within 24 hours.

If you have any further questions, please feel free to contact us! We’re happy to assist you.